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Sales & Refund Policy

last update: May 12, 2022

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International Sales & Refund

Thanks for shopping at TV Guard. We want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products at the TV Guard Online Store.

As with any shopping experience, there are terms and conditions that apply to transactions at an TV Guard. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Tv Guard, you agree to the terms set forth below along with Dede Global Limited’s Privacy Policyand Terms of Use.

Standard Return Policy

We believe you will be satisfied with your purchase from TV Guard. This is because we do our best to ensure they are designed and manufactured exactly the way you need them. However, we understand that sometimes a product may not be what you expect. In this unlikely event, we invite you to review the following terms regarding returning a product.

For any undamaged product, simply return the product with its original invoice (or gift certificate), accessories and packaging within 14 days of receipt; We will replace the item or offer a refund based on the original payment. method. In addition, please note the following:

Products can only be returned with a shipping label to be created by TV Guard upon your request. In the event that there is no damage to the product or defective product delivery during transportation, the shipping fee belongs to the buyer.
The following products are not refundable: Personalized products (These are the products ordered by filling in the personalization information at the time of purchase. Except for products damaged during transportation, manufacturing defect, etc.)
Tv Guard will issue you a Gift Card for products returned with a gift certificate.

For products with damaged boxes, it is important to request a damaged delivery report from the cargo company representative in order for your transactions to be concluded quickly. If you cannot declare a damaged delivery report issued by the shipping company official for the return and exchange of damaged products, TV Guard may refuse the return and exchange.

Shipping & Delivery

To find out how and when to receive your purchases from TV Guard, please review the Shipping and Receiving page. TV Guard cannot be held responsible for late deliveries as the actual delivery of your order may be affected by many events beyond TV Guard's control after it leaves our premises. However, we will work with you to ensure a smooth delivery.

As Dede Global Limited deals with the shipment of products you have purchased through TV Guard, if you or someone you designate takes over physical property, you will run the risk of loss or damage to the product(s). of the product(s). Ownership of the product(s) will pass to you when the product(s) are received by the courier company from our factory located in Ankara, Turkey. At this point, you will receive the Shipment Notification Email. If there is any problem with delivery, please contact TV Guard to resolve.

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